Preventing a Digital Workplace Dark Age: Why Intranet Archiving Policies Matter

Imagine a future where we find ourselves without a written record of the past; a ‘digital dark age’. Because just as digital content is easy to create it is as easy to lose. So where we ruthlessly delete content that doesn’t get used, if we don’t ensure the right information gets stored for the future we may find ourselves unable to learn from our successes and follies.

Why do you need an archiving policy for your intranet? Because your intranet can harvest organizational knowledge for times when your firm’s culture needs affirmation.  And because information of all different types can fulfill a yearning for knowledge, the content on your intranet now is bound to have value in the future.

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On Social Learning with Harold Jarche and Steve Wheeler

Late last week I met with Harold Jarche, who was one of the closing speakers at the Learning Technologies Summer Forum. One of the opening speakers, Steve Wheeler was also at the hotel and joined us for the first hour. We had a wide-ranging discussion that had implications for a number of knowledge management issues. Some highlights: Continue reading

Gamification: Where the Real Online Communities Game Lies

A Craps Table

Gamification is often used in social web applications to make use of people’s desire for competition, status, achievement and altruism by giving rewards to participants. Rewards might include points, badges or levels, the filling of a progress bar, ratings, or highlighting accomplishments via leader boards. I’ve certainly been motivated once or twice to get myself ‘up’ there.

However there is a lot of hype out there pushing gamification as the big thing to drive people’s adoption of social business platforms. I have no doubt that it will motivate many people to interact with the system and generate higher pageviews and more ‘activity’ on the site. Continue reading

Improving Findability on your Intranet: Collection Management Essentials

I believe your intranet can help staff find the information they are likely to need faster. It can be the popular, respected and well used digital library that your staff expect it to be. But according to CMSWire, in a recent survey of over 20,000 employees from 67 organizations, this is not often the case: Continue reading

Using your Intranet to improve employee satisfaction

Image by Cobalt123Normally when we work on an intranet it is to provide direct business benefits; to find effective and efficient ways to improve company profits. “Let’s publish more brochures to help win work” or “Let’s do a round of health and safety awareness to limit our liability”.  Studies abound, however, linking employee satisfaction with an improved financial bottom line. Continue reading