Information Handyman

Intranets | Community Management | Data
Browsing Communities of Practice

On Social Learning with Harold Jarche and Steve Wheeler

June24

Late last week I met with Harold Jarche, who was one of the closing speakers at the Learning Technologies Summer Forum. One of the opening speakers, Steve Wheeler was also at the hotel and joined us for the first hour. We had a wide-ranging discussion that had implications for a number of knowledge management issues. Some highlights: Read the rest of this entry »

Gamification: Where the Real Online Communities Game Lies

March5

A Craps Table

Gamification is often used in social web applications to make use of people’s desire for competition, status, achievement and altruism by giving rewards to participants. Rewards might include points, badges or levels, the filling of a progress bar, ratings, or highlighting accomplishments via leader boards. I’ve certainly been motivated once or twice to get myself ‘up’ there.

However there is a lot of hype out there pushing gamification as the big thing to drive people’s adoption of social business platforms. I have no doubt that it will motivate many people to interact with the system and generate higher pageviews and more ‘activity’ on the site. Read the rest of this entry »

Improving Findability on your Intranet: Collection Management Essentials

October21

I believe your intranet can help staff find the information they are likely to need faster. It can be the popular, respected and well used digital library that your staff expect it to be. But according to CMSWire, in a recent survey of over 20,000 employees from 67 organizations, this is not often the case: Read the rest of this entry »

Using your Intranet to improve employee satisfaction

September3

Image by Cobalt123Normally when we work on an intranet it is to provide direct business benefits; to find effective and efficient ways to improve company profits. “Let’s publish more brochures to help win work” or “Let’s do a round of health and safety awareness to limit our liability”.???  Studies abound, however, linking employee satisfaction with an improved financial bottom line. Read the rest of this entry »

Building your online Community of Practice

October2

Communities of practice often grow organically from a forum to needing a website to store relevant information on to a full blown site riddled with features. As this occurs it can gradually lead to a diaspora of resources across a variety of platforms as new functionality requirements – document storage, webpage editing, calendar functionality, search and so on – become apparent. Nip this potential in the bud now by setting your community up on a single site that supports the following headings… Read the rest of this entry »