I believe your intranet can help staff find the information they are likely to need faster. It can be the popular, respected and well used digital library that your staff expect it to be. But according to CMSWire, in a recent survey of over 20,000 employees from 67 organizations, this is not often the case: Read the rest of this entry »

Normally when we work on an intranet it is to provide direct business benefits; to find effective and efficient ways to improve company profits. “Let’s publish more brochures to help win work” or “Let’s do a round of health and safety awareness to limit our liability”.  Studies abound, however, linking employee satisfaction with an improved financial bottom line. Read the rest of this entry »

Developing ways to help people find information has always been a popular job; and when the internet arrived search took on a whole new meaning. But one area that has never been popular with users is the ‘advanced search’ page. Enter the ‘Search Matrix’. Read the rest of this entry »

Communities of practice often grow organically from a forum to needing a website to store relevant information on to a full blown site riddled with features. As this occurs it can gradually lead to a diaspora of resources across a variety of platforms as new functionality requirements – document storage, webpage editing, calendar functionality, search and so on – become apparent. Nip this potential in the bud now by setting your community up on a single site that supports the following headings… Read the rest of this entry »

In today’s ‘information age’ we’re often confronted with a variety of content types – Open Office, MS Word, PDFs, scanned images even. Increasingly however the webpage is becoming the content type of choice. And for good reasons over and above other formats. Web pages: Read the rest of this entry »